Case Studies · Mobile Monster
80,000+ device buybacks a year, with 70% fewer support tickets
Mobile Monster buys used, new and faulty phones from people across Australia. Sellers get a fair quote and same-day payment once the device is checked. We have worked with the team for more than five years, on the platform, the automations and the tools staff use every day.
- Client
- Mobile Monster
- Location
- Australia
- Industry
- E-commerce (device trade-ins)
- Timeline
- Ongoing partnership, 5+ years
- Stack
- Shopify, Custom APIs, PhoneCheck, AusPost and Sendle APIs, Reporting database, Email automation
The challenge
What needed to change
The Shopify-based system had to keep up with a fast-growing customer base. Quotes needed to be more accurate, and sellers needed more reasons to trust the process.
Growth also meant more labels, shipping updates and bank transfers. All of it had to run smoothly, with strong security and careful device checks.
Our approach
How we got there
- 01
Audit the platform
We mapped the Shopify setup, the pricing logic, the order flow and the staff tools, and found where things slowed down.
- 02
Build new modules
We added a smart quote engine, automatic payouts, third-party integrations, trust signals, a new admin panel and email workflows.
- 03
Automate the back office
We set up a separate reporting database, payout reports for finance, funnel tracking and stock forecasting dashboards.
What we delivered
The solution
- A quote engine that prices each device in real time from its condition.
- Automatic payouts by bank transfer or cheque once a device passes inspection.
- PhoneCheck and marketplace integrations that cut manual staff work.
- Shipping labels and tracking synced with AusPost and Sendle.
- An admin panel the team runs its day-to-day work from.
Services used: Shopify · AI-powered automations · Custom workflow automations · AI dashboards
The results
The numbers that matter
- devices processed a year with little manual work
- 80,000+
- devices processed a year with little manual work
- fewer support tickets about payments or delivery
- 70%
- fewer support tickets about payments or delivery
- average payout after a device is approved
- <24 hours
- average payout after a device is approved
- core workflows automated
- 5+
- core workflows automated
In their words
What the client says
Tim DuggalCEOWe have been working with HKS Techlabs now for over 5 years. They are really a diamond in the rough. Not only Hasnain has super great values, honesty and integrity but his team delivers very good performance.
Let's talk