AI Agents

An AI customer support agent that never goes offline

We build AI customer support agents for companies whose customers expect answers at any hour. Your agent replies on chat, WhatsApp and email from your own docs, and hands tricky cases to your team. CoursePro runs our AI support chatbot across 100+ learning platforms.

Client result
CoursePro: an AI support chatbot helping learners across 100+ learning platforms
Typical timeline
Live in a few weeks

14 years building software550+ projects delivered100% Job Success on Upwork

Illustration of an AI agent answering customer chats around the clock

Trusted by founders and growing companies · 3+ years with CoursePro

  • Mobile Monster
  • OzMobiles
  • Clicked
  • CoursePro
  • BountiSphere
  • Nature's Sunshine
  • Aalbun
  • Deal Flow

What clients say

Clients stay with us for years

Tim DuggalTim DuggalCEO
We have been working with HKS Techlabs now for over 3 years. They are really a diamond in the rough. They are very detail orientated and this means you get a very good result.

What we build

What you get with AI customer support agent

  • Answers from your docsReplies with facts from your help pages and policies.
  • Every channelWorks on website chat, WhatsApp and email.
  • Bookings and ordersBooks calls and checks order status for customers.
  • Smooth hand-overSends tricky cases to a person with the full chat.
Illustration of a video call and a booked meeting in the calendar

Case study · CoursePro

An AI-first learning platform that launched 100+ schools

learning platforms launched on CoursePro
100+
learning platforms launched on CoursePro
less time to create a course, thanks to AI
60%
less time to create a course, thanks to AI
CoursePro's AI-first learning platform on a laptop

Tools we connect

Works with the tools you already use

We connect to your apps, data and AI models, so nothing has to change on day one.

  • WhatsApp
  • Gmail
  • OpenAI
  • Claude
  • HubSpot
  • Salesforce
  • Slack
  • Zoho

How we make sure it's right

Senior quality on every project

  • Senior engineersExperienced engineers lead every project from start to finish.
  • AI-assisted, human-checkedWe build with AI coding agents, and an engineer reviews every line.
  • Design firstWe plan the screens and flows before we write code.
  • Tested before launchWe test each feature on real devices and real data.
  • You own everythingYour code, accounts and data stay yours, always.

Ways to work with us

Pick how you'd like to work together

Every project is priced to its spec after a free call. Pick a way to start, or ask us which fits.

Book a call
Fixed-scope project

We agree what gets built and when, then deliver it.

Best for a clear goal: an agent, an app or a feature with a launch date.

Dedicated team

Our engineers join your team and work on your roadmap.

Best for a roadmap that keeps going: our engineers work as part of your team.

AI agent build and care

We build your agent, then watch it and improve it every month.

Best for AI agents that should keep getting better after launch.

FAQ

Questions we hear

Straight answers to what people ask before they hire us.

Will customers know it's an AI?
We tell them, and we give the agent your brand's voice. Most customers just want a fast, correct answer.
What if it doesn't know the answer?
It says so and passes the case to your team. It never makes up an answer.
Can it speak more than one language?
Yes. It can answer in the language the customer writes in.
How does pricing work?
Every project is different, so we price it to your spec. Book a free call, and we send a custom proposal with a clear price.
Do you work in our time zone?
For US clients we commit to 4 hours of overlap with US business hours. We agree the meeting times at the start.
Do we own the code and data?
Yes. Your code, accounts, keys and data stay under your control. Nothing is shared across clients.

Related services

Let's talk

Tell us what you want to build.

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  • We reply within one business day
  • Free, no obligation
  • Your idea stays private